The company provides you an opportunity to Return, Refund or Exchange the product purchase on the website of Optical Factory. If you meet the following criteria-

Note – Ensure that no scratches are made on the glasses of the product. The frames should not be bent or twisted. All screws and any embedment should remain intact and must be returned with all the original box, instructions and guarantee.

As stated above, you could either get a refund or exchange it for a voucher. If this is not applicable, you could exchange for the same product. In case, you choose some different product of the same price or lower price, then the difference will not be payable. In case, you would purchase a higher price product than returned product, the difference between the refund amount and the price of the product will be payable by the customer.